1) The accuracy and completeness of the information provided by the hotels and all information and specifications provided by the hotels and hotel apartments, including: rates, method of calculating fees, service charge, availability of breakfast, for rooms, pool and sauna, airport and railway transfers, and all facilities and equipment on the site, have been directly requested from the relevant hotel, and the network has displayed the contents on the site. All responsibilities related to the information are the responsibility of the hotel in question. If you, the dear user, have the slightest doubt about the information mentioned, you can check the accuracy and completeness of the relevant information on the reservation system before making a reservation for the relevant hotel. And since, according to the network's work policy, no contact information from the hotels that are members of the system is placed on the sites, you can find the contact numbers of the hotel you want from other information portals.
2) All reservations that are automatically made online or those that are finalized at the final stage with the final authorization and approval of the center are determined and finalized under the responsibility of this center, but in rare cases, the cancellation of the reservation will occur only a few hours (office hours) after making the online reservation due to hotel errors, observed damage and problems in the reserved room, security reasons in the hotel due to the coincidence of the reservation with the arrival of high-ranking people or errors by the center staff or hotel reservation staff. In these cases, an attempt will be made to provide another hotel for the traveler at the same time or, if not possible, the money will be returned to the traveler, and in these cases the traveler will not have the right to object to this center.
3) Due to the lack of an online platform in many hotels or hotel reservations by hotel guarantors or hotel reservation centers in Tehran, even after making a reservation and paying, a period of time is needed for your reservation information to reach the hotel reception department. Therefore, the reservation department employees may be aware of it by the time your reservation is confirmed and the information is sent to the hotel and registered and approved by the hotel management and the hotel administrative bureaucracy (especially government and semi-government hotels). If you need to inquire, you can contact the relevant official whose name is listed on your receipt.
4) If the passenger does not show up at the time of booking, the room will be kept empty for the passenger and no money will be refunded.
5) It is mandatory to bring registration documents and identification papers when visiting the hotel, and the Mehr reservation system will not be responsible in this case.
6) The condition for using a shared room or apartment suite or connecting rooms is to have privacy in accordance with the holy law of Islam, and it is mandatory to provide the necessary documents to prove privacy when visiting the hotel.
7) It is not possible to accept single women without a male guardian (except for Kish Island) in the hotel unless the trip is to participate in an exam, entrance exam, competition, etc. or an administrative mission based on the necessary certificate.
8) It is not possible to use a shared room in most hotels for any Iranian and an individual or individuals who are citizens of another country. If you have similar conditions, please inquire before booking, otherwise Mehr reservation system will not be responsible.
9) The time of delivery or vacating the room is in accordance with the law of that hotel. If you need to deliver the room earlier than the desired time or evacuate later than the announced time, prior coordination must be made.
10) All prior coordination for special conditions must be recorded in the passenger voucher (reservation confirmation) and will not be accepted.
11) In case of non-internet payment (non-internet or internet payment through other than this site), due to the uncertainty of the depositor, it must be announced immediately after the deposit and the reservation confirmation must be received, otherwise the Mehr reservation system will not be responsible.
12) The reservation will be final after full payment, deposit on account or failure to notify the system after the deposit or problems with the banking system in online payment so that the money has not been deposited into this company's account will not be considered a final reservation.
13) Due to the relative nature of the services, this system does not have any responsibility for matters such as airport and railway reception, room quality, food quality and hotel services, etc.
14) The finality of the reservation and the conditions of the reservation will be documented solely by the voucher (reservation confirmation) and conditions other than this will not be recognized. If the requested items are not mentioned in the reservation confirmation, follow up immediately.
15) The announced price is calculated including all taxes, services and 6% VAT and you will not pay any fees at the hotel for your reservation.
16) As long as your reservation is not ready for payment, there is a possibility of changing the announced discounts. In fact, the price announced in your reservation confirmation is valid until you confirm your reservation. If your reservation expires, the price may change. And the price may change if you follow up again.
17) Other laws are in accordance with the Hotel Reservation Law in the Cultural Heritage and Tourism Organization and related authorities.
18) Other Internet reservation laws are in accordance with the Electronic Commerce Law of the Islamic Republic of Iran.